Refund policy

Return & Refund Policy

At YOUNES PERFUMES, we want our customers to shop with confidence. Every perfume includes a complimentary tester so you can experience the fragrance before opening the main bottle.

1. Inspection Upon Delivery

Opening or inspecting the contents of an order before accepting delivery from the courier is not available.

Customers may inspect their products after receiving their orders and contact us if any issues arise.

This delivery procedure does not affect your statutory consumer rights.

2. Complimentary Fragrance Tester

Every perfume purchased from YOUNES PERFUMES includes a separate complimentary tester.

Customers are welcome to use the tester to experience the fragrance without opening the main perfume bottle.

If you decide to return an eligible perfume, you may keep the tester, even if it has been used.

The tester does not need to be returned with the main perfume.

3. Three-Day Store Return Policy

YOUNES PERFUMES offers a voluntary change-of-mind return window of 3 days from the date of delivery, subject to the conditions below.

To qualify under this store policy:

The main perfume bottle must remain completely unopened and unused.
The original packaging and any protective seals must remain intact.
The returned product must be in its original condition.
Customers must provide their order number or proof of purchase.
The complimentary tester may be used and kept by the customer.

4. Opened or Used Perfumes

For voluntary change-of-mind returns, we do not accept main perfume bottles that have been opened, sprayed, used, altered, or damaged after delivery.

Customers should use the complimentary tester before deciding whether to open the main perfume bottle.

This restriction does not override applicable rights concerning defective, damaged, or nonconforming products.

5. Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact YOUNES PERFUMES as soon as possible.

Provide your order number and details of the issue, including photographs where available.

6. How to Request a Return

Contact YOUNES PERFUMES using instagram or the contact information available on our website.
Provide your order number and the reason for your return.
Our team will review your request and provide instructions for returning the main perfume.

Please contact us before arranging a return shipment.

7. Refunds and Return Shipping

Eligible returns will be reviewed after the returned product is received.

Refunds will be processed in accordance with applicable consumer protection laws. Any applicable return shipping costs and arrangements will be communicated before the return is arranged.

Customers will not be charged costs that applicable law requires YOUNES PERFUMES to bear.